Terms & Conditions

1. About these terms

By creating an account, making a booking, or otherwise using the Platform, you accept these Terms and the policies referred to above. If you do not agree, do not use the Platform. “You” means the individual using the Platform or making a booking. Where you book for a household or an organisation, you confirm you are authorised to accept these Terms on its behalf.

2. Who can use Chefose

• You must be at least 18 years old and able to enter a legally binding contract.
• You may use the Platform only for genuine bookings for yourself, your household, or an organisation you represent — not to resell chef services or act as an unauthorised agent.
• One account per person, unless we agree otherwise in writing.
• The Platform is offered in India and is not available where local law prohibits it.

3. What Chefose is

Chefose operates a marketplace that lists independent chefs and event professionals and lets you request, book and pay for their services. The chefs and professionals are independent contractors. They are not employees, agents or partners of Chefose, and Chefose does not cook, does not supervise the cooking, and does not control how a chef performs the work.

The service contract for the cooking is between you and the chef. Chefose’s role is to run the Platform, match you with chefs, verify them, facilitate booking and payment, keep records and provide support. For an event booking, we act as your booking agent to arrange the professionals; we are not the provider of the catering itself.

4. Your account

• Register with accurate information and keep it up to date.
• You are responsible for everything done under your account and for keeping your login details secret. Tell us immediately if you suspect unauthorised use.
• Do not share your account or use anyone else’s.
• We may refuse, restrict, suspend or close an account that breaches these Terms, is used fraudulently, or creates risk for chefs or other users.

5. Chef bookings

• You choose a chef, date, time, duration, venue, guest count, dietary preference, dishes and any add-ons (assistants, equipment, and who supplies the ingredients). The occasion is for context only and does not change the price.
• The price is calculated from the chef’s rate card and shown in full before you confirm. The booking is confirmed only once payment is completed — until then the chef’s slot is not held.
• You are booking the chef’s time and skill to cook at your venue. Unless the booking states that the chef supplies ingredients, you provide the ingredients and a usable kitchen.
• Small timing adjustments on the day are normal. Material changes — date, address, guest count or dishes — may change the price or require a new booking, and depend on the chef’s availability.
• Once the chef marks the booking completed it is closed. If something went wrong, raise it under the Cancellations & Refunds policy.

6. Event bookings

• You submit an event request with the date, venue, guest count, event type and the services you need. Our team reviews it and sends you a quotation.
• You confirm the event by paying the advance. We then arrange the chef(s) and any other professionals for your date. The final payment is due as stated on the booking, usually close to the event date.
• An event commits several people and suppliers. Changes to scope, headcount or date after the advance may change the quotation and may not be fully refundable — see Cancellations & Refunds.
• Professionals assigned to an event are independent contractors in the same way chefs are (clause 3).

7. Pricing & payment

• All prices are in Indian Rupees (INR) and include applicable taxes unless the booking says otherwise.
• Payment is through Razorpay (cards, UPI, net banking, wallets) or your Chefose Wallet. Security, failed and duplicate payments, and receipts are covered on the Payments page, which forms part of these Terms.
• By paying you authorise us, through Razorpay, to charge your selected method for the amount shown. Coupons and wallet credits apply as displayed and are subject to their own conditions.
• We may correct an obvious pricing error before a booking is confirmed. If you have already paid, we will refund you in full or let you continue at the corrected price.

8. Cancellations, rescheduling & refunds

Cancellations, rescheduling and refunds are governed by our Cancellations & Refunds policy, which forms part of these Terms. In summary: an unpaid booking can be cancelled at no cost; a paid chef booking is refunded on a sliding scale according to the notice you give; and an event advance is partly or fully non-refundable once paid. Amounts paid from your Chefose Wallet are returned to your wallet; other refunds go back to the original payment method.

9. Your responsibilities at a booking

• Give an accurate venue address and make sure someone aged 18 or over is there to receive the chef.
• Provide safe, lawful and reasonable working conditions: a working kitchen with power and water, room to cook, and access as agreed.
• Tell the chef about allergies and dietary needs before the booking. A home or shared kitchen cannot be guaranteed allergen-free; you are responsible for informing your guests.
• Supply ingredients where the booking says so, and secure valuables and pets.
• Treat the chef and any assistants with respect. Harassment, discrimination, unsafe or unlawful requests, or behaviour that makes the booking unsafe, entitle the chef to leave and may forfeit your refund.

10. Chefs on Chefose

Chefs complete identity verification and, where the role calls for it, police / antecedent verification before they can accept bookings. They are expected to arrive on time, cook to the agreed menu, follow basic food-safety practice and leave the kitchen clean. Chefs set their own rates and availability. Chefose facilitates bookings and monitors quality through reviews and support, but does not employ or supervise chefs and cannot guarantee the outcome of any individual booking.

11. Safety & security

• Keep everything on the Platform— booking, messaging where provided, and payment. That gives you a record, our support and the protections in these policies. Paying a chef directly, off-platform, removes all of that.
• On arrival you can ask the chef to confirm their identity against their Chefose profile.
• Payments are processed by a PCI-DSS compliant gateway; we never store your full card details (see the Privacy Policy).
• Report any safety concern, no-show or misconduct to us immediately through Customer Support.
• Keep your account credentials secret and use any additional security we offer.

12. Reviews & things you post

You may review a booking you completed. Reviews and any other content you submit must be honest, your own and lawful — no abuse, false statements, other people’s personal data, or content that is not yours to post. A review is tied to a real completed booking, cannot be edited once submitted, and may be moderated or removed if it breaches these rules. Fake or incentivised reviews are prohibited.

You keep ownership of what you post, but grant Chefose a worldwide, royalty-free, sub-licensable licence to host, display, reproduce and use it to operate, improve and promote the Platform.

13. Acceptable use

You must not:

• use the Platform for anything unlawful, fraudulent or harmful;
• take a chef you found on Chefose off-platform to avoid fees, or solicit others to do so;
• misuse coupons, wallet credit, refunds or promotions;
• scrape, copy, reverse-engineer, overload, disrupt or attempt to gain unauthorised access to the Platform;
• impersonate any person or misrepresent your affiliation;
• upload malware or harmful code; or
• harass, threaten or discriminate against a chef or another user.

We may investigate suspected breaches, remove content, restrict or withdraw features, and suspend or close accounts.

14. Intellectual property

The Platform and everything we provide in it — software, design, text, graphics, logos and the Chefose name — belong to Chefose or our licensors and are protected by law. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Platform to book services for yourself. No other rights are granted.

15. Third-party services

The Platform relies on third parties — for example Razorpay for payments, mapping providers for venue location, and messaging providers for notifications. Your use of those features is also subject to the relevant third party’s terms, and we are not responsible for their services.

16. Disclaimers

The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free, that a particular chef will be available, or that a booking will meet your expectations. Chefose is not the provider of the cooking service and gives no warranty about it beyond operating the Platform honestly and verifying chefs as described. Nothing in these Terms excludes or limits rights you have under mandatory consumer law.

17. Limitation of liability

To the fullest extent permitted by law, Chefose is not liable for indirect or consequential loss, loss of profit or opportunity, or loss arising from a chef’s acts or omissions during a booking. Our total liability to you for any claim connected with a booking is limited to the amount you paid Chefose for that booking.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything that cannot be limited or excluded by law.

18. Indemnity

You agree to indemnify Chefose against claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Platform, or your conduct at a booking.

19. Suspension & termination

You can close your account at any time from your profile or by contacting us; some records are kept for the period the law requires. We may suspend or end your access, with or without notice depending on the seriousness of the issue, if you breach these Terms, create risk for others, or where the law requires it. Booking and payment obligations already incurred, and any clauses that by their nature should continue, survive termination.

20. Changes to the service & these terms

We may change, add or remove features of the Platform. We may also update these Terms; material changes take effect when we update the “Last updated” date above and, where appropriate, notify you. Continuing to use the Platform after that means you accept the changes. If you do not accept them, stop using the Platform and close your account.

21. Governing law, disputes & grievances

These Terms are governed by the laws of India. Subject to any right you have to bring proceedings where you live, the courts of India have jurisdiction. Please raise any dispute with our Grievance Officer first (clause 23) — most issues are resolved quickly that way. Nothing in these Terms affects your rights under the Consumer Protection Act, 2019.

22. General

• These Terms, together with the Privacy Policy, Payments and Cancellations & Refunds policies, are the entire agreement between you and Chefose about the Platform.
• If any provision is found unenforceable, the rest continues to apply.
• We may assign these Terms to a successor entity; you may not assign yours without our consent.
• Our failure to enforce a right is not a waiver of it.
• We may give you notices in-app or by email to the address on your account.

23. Grievance Officer & contact

For any question or complaint about these Terms, contact our Grievance Officer, designated under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023: