Returns & Refunds

Because our cakes and desserts are freshly made and perishable, they can’t be returned once delivered. However, if something isn’t right, we’ll always make it fair.

Cancellations

• Orders can be cancelled free of charge up to 6 hours before the delivery slot.
• Cancellations after that may attract a charge, as preparation will have begun.
• To cancel, go to My Orders or contact support.

When you’ll get a refund

• The order was damaged or spoiled on arrival.
• The wrong item was delivered.
• Delivery failed due to an error on our side.

How refunds work

Approved refunds are issued to your original payment method within 5–7 business days. For any issue, please reach out within 24 hours of delivery with your order number and a photo, if relevant, so we can resolve it quickly.

Need help? Visit Customer Support or our FAQ.