Customer Support
Help with bookings, payments, refunds and chefs — from a real person, not a bot queue.
Get in touch
Talk to us
Our support team handles everything to do with a booking — changes, payments, refunds, and anything that went wrong with a chef or an event. Reach us whichever way suits you.
Email us
Best for anything tied to a booking. Include your booking number and we usually reply within a few hours during support hours.
Contact form
Send a detailed message and add any photos or references that help us understand the issue.
Support hours: Monday–Sunday, 9:00 AM – 9:00 PM IST. Messages sent outside these hours are answered the next morning.
Common topics
Find an answer fast
Speed things up
Have this ready when you contact us
- Your booking number — from My Chef Bookings or My Event Bookings.
- The email address or phone number on your Chefose account.
- For a payment issue: the amount, the date, and the Razorpay reference if you have it.
- For a service issue: what happened, and any photos that help.
Something urgent or unsafe?
If you feel unsafe during a booking, contact local emergency services first on 112. Then report it to us at safety@chefose.com or through the contact form so we can act on it and follow up with the chef.
